Shipping policy

Shipping and Delivery Information

Delivery Times: Please note that delivery times are estimates. They may vary depending on your location, courier service, and unexpected factors such as weather delays or busy periods.

Shipping Rates: Shipping charges are calculated at checkout based on your delivery address.

Free Shipping: We sometimes offer free shipping promotions. These will be announced on our website.

Damaged or Lost Packages:
If your package arrives damaged, contact us immediately at info.indirack@gmail.com. Please include photos of the damaged item and packaging. We will coordinate with the courier to resolve the issue.

If your package is marked as delivered but you haven't received it, first contact the courier with your tracking number. If the problem is not resolved, reach out to us at info.indirack@gmail.com, and we will help you.

 

Refund and Exchange Policy

If you want a refund or exchange, you need to ask within 24 hours of getting the product. To exchange, contact us at info.indirack@gmail.com.

The quickest way to get what you want is to exchange the product you have. Once your exchange is approved, you can get the new item.

Please remember, we only consider returns or refunds if you send a proper open box video showing the product's condition.